FAQs
Common questions
Is my booking confirmed when I submit it?
No. Submitting sends a request. We confirm only after a valeter has accepted and we've received your 10% deposit.
How much is the deposit?
10% of the total price, paid to Valetivo. It counts towards the total — it isn't an extra fee. The remaining 90% is paid directly to your valeter after the job.
How do I pay the deposit?
After a valeter accepts, we email you bank transfer details and a reference. We don't take card payments on the website yet.
What if my chosen time isn't available?
We'll offer an alternative date or time. If we can't cover your request at all, we'll let you know and nothing is owed.
Do I need to provide water or power?
Most valeters bring their own. Mention any access or parking limitations in your notes so we can check.
Who carries out the clean?
An independent, self-employed local valeter. Valetivo coordinates the booking; we check each valeter's insurance before offering them work.
Can I cancel?
Yes. See our draft booking terms for how cancellations and deposit refunds are handled.
Do you cover my area?
Enter your postcode at the start of the booking form. If we're not there yet, you can register interest.